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Service Management
AQ3’s flexible Service Management Feature enables automation of work orders and provides a bird’s eye view of all service work orders. After Service is good, but Before Service is better with knowledge of upcoming work orders in advance. In business, you can’t satisfy every customer, but with AQ3, you can certainly try by managing customer complaints via open case management.
1. Open Case Follow Ups
Create/manage open cases with customer issues and escalate to management for resolution
2. CS Call
Log/manage all inbound/outbound calls to/from customers
3. Customer Requests
Address immediate requests from customer from the customer portal
4. Need to Schedule
Access Work Orders in the queue for schedule confirmation
5. Service Calendar
Access all Work Orders by daily/weekly/monthly and by technician
Misc. Schedule
Create and schedule miscellaneous service calls for non-service related events
Work Order Status
Monitor and update work orders
to complete all unfinished services
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